Language and service design

I wrote a series of posts on language and service design and these were published in September and October, 2021. You can find the full list of posts below.

Introduction: moving from the what to the how – language in service design

1. How do users find content and services?
2. Graceful degradation
3. Qualitative not quantitative metrics
4. Diversity is an asset, not an edge case
5. Content design is more important with multi-lingual content
6. User research is not language agnostic
7. Working together
8. Software is eating the (English speaking) World
9. Follow the money
10. Ymlaen!

Coda: summary of suggestions