Month: August 2023

[Scene: An angry civil servant from a government department confronts me, a civil servant working for GDS.] “It’s ridiculous. The service standard is just an excuse for external organisations to make money out of government. You [pointing at me] should be ashamed of this.” “What’s the problem?” “This is the problem. Every team has to have all of these people in it [brandishes print-out]. You …