lighthouse

I ♥ the service standard

In twenty or thirty years time, when much will have changed, what will we remember of digital government in the twenty tens? I suspect it will consist mainly of the government service standard. At this point, I should make an honest declaration of interest. I’ve sat on both sides of the assessment table at each lifecycle phase, and I’ve worked to introduce the standard into …

school exam

Getting your (user) stories straight

A recent chat about exams at school reminded me of my favourite exam. It was the unseen paper in English literature, where you had to come up with an analysis of a text you’d never seen before. I devised an approach to this where I’d ban myself from writing for the first half of the exam time and concentrate on getting my head around the …