Five things to remember about changing service provision to respond to lockdown
It’s easy to rush into changing a service to meet the demands of a post-COVID 19 world in lockdown but it’s worth pausing before making changes. Failing to consider users risks wasting resource by providing a service that won’t be used because it’s not accessible. Even worse, it could mean that we unknowingly increase the isolation or exclusion of our most vulnerable users by introducing …
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