In 2011, I presented a digital strategy to a board of directors in government for the first time. A few years previously, the board had decided to ditch printing things physically and put everything online for download instead. As a result, they expected all following conversations about publishing to be an all or nothing approach. Talking about publishing on social platforms like Facebook, or making …
This is the second in a series of three posts on hype circles around tech innovations. In 2010, if I wanted to commiserate with a public sector colleague about something that had gone wrong, I had a quick riposte. “Cheer up”, I’d say, “it could be worse. Your Director could have got an iPhone for Christmas.” Anyone fighting in the same web (we hadn’t yet …
This is the first of a series of three posts on hype circles around tech innovations. In the early noughties the web was a sterile, text-based world where a custom link style constituted pushing the envelope. Anything beyond this was exotic, desirable and more than a bit profitable. When a former piece of drawing tablet software called Flash stepped up to the plate and looked …
When I was working in the GDS transformation team, one of the questions I got asked often was “why should we spend money and time on user research?”. This case study is the answer I usually gave. I still talk about it today, despite the fact that it dates back to 2014. [With the agreement of all involved, I used the screenshots and details in this …
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