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Right question, wrong answer: agile stakeholder management

You are part of a successful multi-disciplinary team working in a user centered and iterative way. A stakeholder – not a user – in the service your team manages gets in touch with feedback. What’s your first reaction? It’s probably to tell them to go away. This reaction may be even more vigorously expressed when the feedback betrays a lack of understanding about how your …

delorean

10 things to remember when preparing for a service standard assessment

The last couple of times I’ve prepared teams for service standard assessments, I’ve put together a presentation to help explain the process. This has covered the background to the service standard and the main areas that I’ve seen cause confusion or problems. I don’t intend to cover the background here [1] but I thought I’d list the areas that can cause issues, in case that’s …